Shipping Policy

Customers are welcome to pick up their orders at our office. There is no handling or shipping charge for picking up from our office. Our address is:

Unit 1102, 11F, Focal Industrial Center Block A, 21 Man Lok Street, Hung Hom, Kowloon, Hong Kong.

Please kindly make an appointment by emailing sales@cielostyle.com with the following information:

Name

Telephone number

Order Number

Intended date of pick up

Intended time of pick up

We offer free registered shipping within Hong Kong on orders over HK$999.


Orders below HK$999 will be charged a delivery fee of HK$39.

Deliveries are usually done within 1 - 2 working days of the order date.

We offer registered shipping globally. Rates are available at checkout and vary by region and package value.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at sales@cielostyle.com with your name and order number, and we will look into it for you.